Urgent / Normal Delivery Estimates

 

Normal / Urgent Delivery Estimates

 

The following estimates are provided, to the best of our knowledge, as to when your order will reach you, including how urgent orders will be processed.

 

Non-Urgent Normal Delivery (Free Postage – Singapore Only):

 

If payment for your order is completed by SGT11:00pm (GMT +8) on a particular day, we will take up to 5 working days (excluding Saturday, Sunday and Public Holidays) to post your orders as per our terms and conditions. We usually post within 1-2 working days except when we have a surge in volume which we will put a notice on our homepage.

 

For local Singapore orders under Free Postage, we will send via Standard Mail. Please allow up to 5 working days for the order to reach you after we have posted it.  Your order usually (95% of the time) will reach you within 2-3 working days after we have posted it.

 

In summary, you will generally receive your order within 2-4 working days most of the time after payment has cleared.

 

Please note that for normal delivery, it is not possible to time when you will receive the item.  There is no way we can control it.

 

 

Non-Urgent Registered Mail (for Local or International Orders):

 

For Local Registered Mail or All International Order, if payment for your order is completed by SGT11:00pm (GMT +8) on a particular day, we will take up to 5 working days (excluding Saturday, Sunday and Public Holidays) to post your orders as per our terms and conditions. We usually post within 1-2 working days except when we have a surge in volume which we will put a notice on our homepage.

 

For local Registered Mail, it will reach you within 1-3 working days after we have posted it based on Singpost delivery standards.  If posted before 12pm, it will usually reach you the next working day after posting, 90% of the time.

 

For International Order, it is not possible to time when the order will reach you after posting.  An estimate is provided here.

 

 

Urgent Orders (for Singapore Orders Only):

We do not allow self-collection or meet-up delivery, or pick-up by your courier, as our warehouse is co-located with restricted access and our volume is quite high to handle individually.  We regret for any inconvenience caused.

 

We are not able to handle same-day delivery, and orders will not be posted on Saturday or Sunday as our warehouse is closed.   Orders will not reach you on Saturday and Sunday as Singpost has no delivery on these days.

 

The earliest that your order can reach you is TWO WORKING DAYS (via Singpost's Speedpost courier), if payment is cleared by SGT11:00pm (GMT +8) on a particular working day subjected to our overall order volume.  Please contact our customer service staff here to see if we can handle your urgent order.

 

We will use either Registered Mail or Speedpost Islandwide Courier to post your urgent orders the NEXT working day after payment has cleared.  Please decide on the following:

 

1) For Registered Mail, it will reach you within 1-3 working days after posting.  It can also reach you the next working day (90% of the time) if we post it before 12pm.  Once you have our confirmation that we can handle your urgent order including posting it before 12pm the next working day, please check-out with Shipping: “Flat-SG Registered” ($2.50)

 

2) For Speedpost Islandwide Courier, it can reach you the next working day after we have posted it provided we can post it before 12pm, but there is a Speedpost courier fee of S$14.00. Once you have our confirmation that we can handle your urgent order, please check-out with Shipping: “Flat-SG Urgent” ($14.00).

 

Please note that we will not be responsible for any postage delays or issues that are beyond our control.

 

 

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